1. What is your return policy? Our return policy allows you to return eligible items within 7 days of receiving your order for a refund or exchange. Please review our full Return and Refund Policy for detailed conditions.
2. How do I initiate a return? To initiate a return, please contact us via email at info@price-tag.com.pk, visit our returns page here, or call us at +92 3349258934. We'll guide you through the process.
3. What items can be returned? Eligible items for return must be unused, in their original packaging, and within 7 days of delivery. Certain items such as personalized or perishable goods may not be eligible for return.
4. How long will it take to receive my refund? Once we receive your returned item, we will process your refund within 14 days. Refunds will be issued via the original payment method used for the order.
5. Do I have to pay for return shipping? Yes, you are responsible for the cost and risk of returning the item(s) to us. We recommend using an insured and trackable shipping method.
6. Can I return a gift that was purchased for me? Yes, if the item was marked as a gift when purchased and shipped directly to you, you can return it for a gift credit. If the item was not marked as a gift, the refund will go to the original purchaser.
7. What if my returned item is lost or damaged? We recommend using a trackable shipping service and ensuring the items are adequately insured. We are not responsible for items lost or damaged during return shipping.
8. How can I check the status of my return? You can check the status of your return by contacting our customer service team via email, phone, or visiting our website's customer support page.
9. Can I exchange an item instead of returning it for a refund? Yes, we offer exchanges for items that meet our return criteria and are within the eligible return period. Contact us to initiate an exchange.
10. What if I have more questions about your Returns and Refunds Policy? If you have additional questions or need further clarification about our Returns and Refunds Policy, please reach out to us through our contact methods provided above.